Terms of service
These terms govern the use of LearnFloo: the www.learnfloo.com website, the app.learnfloo.com application, the API, the MCP server and the pages of the spaces. By creating an account or joining a space, you accept them.
Publisher
LearnFloo is published by Socaplikacija d.o.o., a company incorporated in Slovenia, Kozaršče 9, 5220 Tolmin, registration number 6614795000, VAT SI93424256. Contact: support@learnfloo.com.
Definitions
- Space: a community hosted on LearnFloo, with its members, courses, lives, videos and e-mails.
- Owner: the person or organisation that creates a space and pays for its use. The administrators they appoint act on their behalf.
- Member: anyone who joins a space, for free or by paying the owner.
- Credits: the prepaid unit that pays for usage (live minutes, video, e-mails, API calls…), bought in advance in the account's currency (euro or dollar) and counted at the public rates shown on the Pricing page.
Account
You must be at least 16, give accurate information and keep your credentials to yourself. You are responsible for what is done from your account and with your API keys. Let us know without delay at support@learnfloo.com if you think they have been compromised.
Spaces, tiers and pricing
- Each space belongs to a tier (Essential, Pro or Enterprise) billed monthly to the owner. Current prices are published on the Pricing page of the website.
- Usage is paid in prepaid credits. Purchased credits never expire; automatic top-up is optional and can be turned off at any time.
- An owner's first space is free if it is public. Options (white label, sending domain, etc.) are billed on top, as shown on the Pricing page.
- Prices exclude taxes for businesses; applicable VAT is calculated at payment.
- Credits and subscriptions already used are not refundable, except where the law requires it or in case of an error on our side.
- If a payment fails, we notify you by e-mail; without settlement within 14 days, the paid features of the space may be suspended. Content stays stored and exportable.
- We may change our prices. Owners are notified at least 30 days in advance and may cancel before the change takes effect.
Member payments
When a space is paid, the member pays the owner directly, on the owner's Stripe account. The owner is the seller: they set the price, issue receipts, collect the VAT that applies to them and handle refunds and disputes. LearnFloo provides the tool but is not a party to that sale and takes no commission on these payments.
Content
- You remain the owner of what you publish. You only grant us the right to host it, copy it technically and show it to the people you intend it for, in order to run the service.
- You may not publish content that is illegal, hateful, violent, pornographic, misleading or that infringes the rights of others (copyright, image, privacy), nor send spam, malware or promises of guaranteed gains.
- The owner is responsible for moderating their space. We may remove content that is manifestly unlawful or rightly reported, and suspend an account or a space for a serious or repeated breach, with reasons.
Lives, calls and recordings
The host of a live decides whether to record it. If they do, they must inform participants before starting the recording and respect their image rights. Replays stay in the space, under the visibility rule chosen by the owner.
API, MCP and webhooks
API keys and MCP access belong to the space that creates them. They are subject to rate limits and counted as usage. Any attempt to bypass these limits, access the data of another space or disrupt the service leads to the keys being revoked.
Personal data
For the data of a space's members, the owner is the controller and LearnFloo acts as processor, within the limits described in our privacy policy. Owners who need a signed data processing agreement can request one at support@learnfloo.com.
Availability
We do what is needed to keep LearnFloo available and backed up, but we do not guarantee an uninterrupted service, unless committed in writing in an Enterprise contract. Major maintenance is announced in advance whenever possible.
Liability
We are liable for direct damage caused by a failure on our part. For business owners, our total liability is limited to the amounts paid for the service during the 12 months before the event, and we are not liable for indirect damage (loss of revenue, customers, or data not backed up elsewhere). These limits do not apply in case of gross negligence or wilful misconduct, nor to the rights the law guarantees to consumers.
Termination
You can delete a space or close your account at any time from the app or by writing to us. Before deletion, you can export your content and members through the API. The current tier remains due until the end of the month started; unused credits are not refunded, except where the law requires it.
Changes to the terms
We may change these terms. Significant changes are announced by e-mail to owners at least 30 days before they take effect; continuing to use LearnFloo after that date means you accept them.
Governing law
These terms are governed by Slovenian law. Failing an amicable settlement, disputes fall under the competent courts of the registered office of Socaplikacija d.o.o.. If you are a consumer, you keep the protection of the mandatory rules of your country of residence and may bring proceedings before its courts.
Contact
For any question about these terms: support@learnfloo.com.